In 2009, the National Association of Insurance Commissioners (NAIC) began work to evaluate their space options in preparation for the expiration of their lease at Crown Center in Kansas City, Missouri. BNIM worked with NAIC to evaluate several building options, weighing programming needs, growth potential, and financial considerations. NAIC ultimately selected six floors at Town Pavilion in downtown Kansas City, Missouri as their new location.

With a goal move in date of March 2012, BNIM worked with NAIC to develop a detailed space program and produce a design that reflected their commitment to serving their constituents. The design reflects several sustainable design strategies such as increased access to daylight and views and low emitting materials. Working in an integrated manner, client, architect, engineer, contractor and furniture vendor all marched forward with the commitment to delivering an elegant design solution that met budget and schedule requirements.

Each floor of the NAIC office space has a break/lounge area, a "Starbucks" type space that has lounge furniture, high stools around a coffee bar, and tables and chairs that can all be reconfigured easily, providing a flexible environment where people can gather for social interaction, dining, and impromptu spontaneous collaborative conversations. Strong, warm colors and inviting, comfortable furniture draw people into these spaces throughout the work day, validating the need for casual gathering spaces in addition to formal conference rooms.